We understand that changes to plans can happen, and we try our best to accommodate most circumstances. Our general policy is based on the notice we’re given:
Registrations are not transferable, and credits are valid for 12 months from the date of issue.
Dirt Series reserves the right to cancel any camp due to insufficient registration or other factors that make the camp impractical to operate. In such instances, we will try our best to inform you at least 30 days prior to camp commencing, but depending on the circumstance, this may be closer to the event date.
Please avoid making nonrefundable travel arrangements until you have confirmed the camp will run as scheduled. We will provide all registered participants with 14 days (or more) notice and updates for all camps.
In the event the Dirt Series is required to cancel a scheduled camp, participants will be offered a transfer, transferable credit or in some cases a refund for their registration , with no administrative penalties.
Camp credits are transferable, and valid for 12 months from your original date of registration. Credits are assigned based on a dollar amount corresponding to the registration fee charged in the currency the transaction was processed, less any applicable administration fees.
A single transfer is permitted within the same calendar year, and within the same country of the original registration. Transfers are not a guarantee, and are subject to the availability of the new camp. In the event that there is not a camp that works with your schedule, you may cancel your camp as per our standard Cancellation Policy.
If we are unable to ride due to extreme weather conditions, we will advise of a contingency plan that may result in a cancelled event. We will let you know as soon as possible if this situation arises. In the event that a camp day has to be cancelled, there is no guarantee of credit or discount for cancelled sessions, but we will do our best to be flexible in these situations.
Heavy rainfall can affect trail conditions and hinder our ability to run a successful skills session on grassy terrain.
Although a rain event is not regarded as an “extreme” condition, oftentimes the skills site location or trail conditions are wet enough to constitute danger to our participants or coaches, or to the terrain we are renting, so we may need to make changes or alternative arrangements within a short time frame of camp commencing.
We will be in touch via phone and/or email if a camp morning is delayed or altered due to weather, but unless you hear from a Dirt Series staff member, please arrive at camp as scheduled, ready to go.
Fire activity can often impact the air quality in the regions where we operate our camps. Smoke impacts are more likely in the latter-half of the summer season, so those with asthma or other respiratory conditions may wish to steer clear of this time frame. In general, we will not cancel a camp on account of smoky conditions, except in cases of clear danger to life or property, or if jurisdictional restrictions are put in place that bar us from safe operations.
Necessary changes to logistics and/or destination may occur with very short notice as fire conditions are constantly changing. We will do our best to keep you apprised of excessively smoky conditions that can be foreseen for your upcoming camp, but we also encourage you to stay informed about local fire activity: https://inciweb.nwcg.gov/ (USA) or https://www.ciffc.ca/ (Canada).
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